Property Claims:

• Take photos of any damage
• Report burglary, theft or malicious damage to the police
• Get a copy of the police report
• Complete a claim form and return it to us
• Take steps to prevent further damage or loss occurring, such as removing water, replacing locks or broken windows
• For other types of repairs, get at least two quotes

Liability Claims:

• Notify Churches of Christ as soon as possible
• Complete a liability claim form and return it to us

Personal Accident Claims:

• Provide medical assistance to any injured persons
• Notify Churches of Christ of the accident
• Complete a personal accident claim form and return it to us

Motor Vehicle Claims:

Innovation Group (IG) is the claims handler for all Motor vehicle insurance claims. IG offers:

• Dedicated 24/7 hotlines for clients, along with organising a contracted repairer to collect the damaged vehicle and provide a rental car to keep your driver’s mobile
• Your fleet access to a nationwide network of body repair shops, windscreen centres and rental car providers, along with prioritised repair slots, extended guarantees on work performed, and full claims administration and settlement
• Flexibility in selection of repairers

To lodge a new claim, please proceed as follows:

• Call IG on 1300 479 186 quoting policy no. PR22Q0103
• Motor vehicle claims are subject to a $1,000 excess per claim